Privacy Policy
This Privacy Policy explains how BitePics collects, uses, and protects your personal information when you use our AI-powered food photography service.
Last Updated: January 15, 2025
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Introduction
Welcome to BitePics! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how BitePics ("we," "us," or "our") collects, uses, shares, and protects information about you when you use our AI-powered food photography platform and related services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.
Information We Collect
Personal Information You Provide
- Account Information: Name, email address, and password when you create an account
- Culinary business Profile Data: Business name, type, branding colors, and logo when you set up your restaurant profile
- Payment Information: Billing information processed through our secure payment provider Polar
- Communications: Messages you send to us through support channels or feedback forms
Content You Upload
- Food Images: Photos you upload for AI enhancement and processing
- Text Descriptions: Dish names, taglines, and descriptions you provide for image generation
- Brand Assets: Logos and branding materials you upload
Automatically Collected Information
- Usage Data: How you interact with our Service, features used, and time spent
- Device Information: Device type, browser type, operating system, and IP address
- Analytics Data: Performance metrics and user interaction patterns to improve our Service
How We Use Your Information
Service Provision
- • Generate and enhance food images using AI
- • Process your images and text inputs
- • Provide personalized results and recommendations
- • Manage your account and restaurant profiles
Customer Support
- • Respond to your inquiries and support requests
- • Troubleshoot technical issues
- • Provide product guidance and assistance
- • Send important service notifications
Payment Processing
- • Process subscription payments and billing
- • Manage credit purchases and usage
- • Prevent fraud and ensure payment security
- • Generate invoices and payment confirmations
Service Improvement
- • Analyze usage patterns to enhance features
- • Improve AI model performance and accuracy
- • Develop new features and capabilities
- • Monitor and maintain service quality
AI Processing and Data Use
AI Image Processing
Your uploaded images and text descriptions are processed by our AI systems to generate enhanced food photography. This processing may involve third-party AI services including OpenAI and Replicate. We ensure these providers maintain appropriate security and privacy standards.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who help us operate our Service:
- • Supabase: Database and authentication services
- • Polar: Payment processing and subscription management
- • OpenAI/Replicate: AI image processing and generation
- • Cloud Storage Providers: Secure file storage and delivery
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or that of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You can request access to your personal information and receive a copy in a portable format. Most of your data is already accessible through your account dashboard.
Correction and Updates
You can update most of your information directly through your account settings. For assistance with data corrections, please contact our support team.
Deletion and Erasure
You can delete your account and associated data at any time. Some information may be retained for legal or legitimate business purposes as outlined in our data retention policy.
Processing Restrictions
You may request restrictions on how we process your data, though this may limit our ability to provide certain features of the Service.
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@bitepics.com. We will respond to your request within 30 days and may require identity verification to protect your privacy.
Data Retention
We retain your personal information only as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
Safeguards in Place
- • Standard Contractual Clauses (SCCs)
- • Adequacy decisions where applicable
- • Encryption during transit and storage
- • Regular security assessments
Primary Locations
- • United States (primary infrastructure)
- • European Union (compliance and support)
- • Other regions as needed for service delivery
Children's Privacy
Age Restriction
Our Service is not intended for children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Inquiries
General Support
We are committed to resolving any privacy concerns promptly and transparently.